PMAY-Gramin mein aksar aisi khabrein aati hain ke kisi patra parivar ka naam list se kaat diya gaya, ya survey mein galat report laga di gayi. Agar aapke saath bhi aisa hua hai to ghabrayein nahi — sarkar ne iske liye CPGRAMS naam ka official shikayat system banaya hai, jahan aap ghar baithe online shikayat darj kar sakte hain.
Is guide mein hum step-by-step batayenge ke PMAY-G shikayat kaise karein, kin documents ki zaroorat hogi, shikayat kaise likhein, aur uske baad status kaise track karein.
Kin situations mein shikayat karna sahi hai?
Har chhoti pareshani par shikayat karne se behtar hai pehle wajah samjhein. Ye situations shikayat ke layak hain:
- Survey mein aapke parivar ki galat report darj ki gayi (jaise pakka ghar dikha diya jabke aap kacche ghar mein rehte hain)
- Patra hone ke bawajood aapka naam beneficiary list se kaat diya gaya — aap PMAY-G list 2026 mein apna naam check kar sakte hain
- Koi adhikari ya agent rishwat ya paise maang raha hai — yaad rakhein, PMAY-G mein aavedan ya survey ki koi fee nahi hai
- Kist (installment) bina wajah roki gayi hai aur panchayat ya BDO se jawab nahi mil raha
- Aapke naam par koi aur paisa nikal raha hai — is par humne fraud se bachne ka detailed guide bhi likha hai
Shikayat se pehle ye taiyari kar lein
Kamzor shikayat par kaarvaai dheeli hoti hai. Shikayat darj karne se pehle ye cheezein taiyar rakhein:
- Pehchaan: Aadhaar card aur parivar ke mukhiya ka naam
- Pata: Gaon, gram panchayat, block, zila aur rajya ka sahi naam
- Registration number: Agar PMAY-G mein registration hua hai to uska number
- Saboot: Galat report ya rishwat maangne ka koi saboot ho to — photo, receipt ya gawah ka naam
- Pichli koshish ka record: Agar pehle panchayat ya BDO se baat ki hai to uska zikr aur date likhein
PMAY-G shikayat kaise karein: CPGRAMS par online tarika (step-by-step)
CPGRAMS (Centralised Public Grievance Redress and Monitoring System) kendra sarkar ka official shikayat portal hai jo pgportal.gov.in par chalta hai.
- Portal kholein: Browser mein pgportal.gov.in kholein aur “Lodge Grievance” par click karein. Pehli baar hai to mobile number se registration karein.
- Ministry chunein: “Ministry of Rural Development” select karein, kyunki PMAY-Gramin isi mantralaya ke under aata hai.
- Category chunein: PMAY-Gramin se related category select karein.
- Shikayat likhein: Saaf shabdon mein likhein — kya hua, kab hua, kahan hua. Apna gaon, panchayat, block, zila aur registration number zaroor likhein. Limit 4000 characters ki hoti hai, to the point likhein.
- Documents upload karein: Aadhaar aur jo bhi saboot hai, PDF ya photo ke roop mein attach karein.
- Submit karein: Submit karne par aapko ek registration number milega — ise sambhal ke rakhein, isi se status track hoga.
Shikayat kaise likhein — ek sample format
Neeche ek simple format diya hai, ise apne hisaab se badal kar istemal karein:
“Mera naam [aapka naam] hai, main gaon [gaon ka naam], gram panchayat [panchayat], block [block], zila [zila], rajya [rajya] ka niwasi hun. Mera PMAY-Gramin registration number [number] hai. [Date] ko hue survey mein mere parivar ki galat report darj ki gayi — [galti ka detail, jaise: pakka ghar dikhaya gaya jabke hum kacche ghar mein rehte hain]. Maine [date] ko gram panchayat mein sudhaar ke liye application di thi, lekin ab tak koi kaarvaai nahi hui. Kripya meri shikayat ki jaanch karke uchit kaarvaai karein.”
Offline shikayat ka tarika
Agar online mushkil lage to ye raste hain:
- Gram panchayat: Sarpanch ya gram rozgar sahayak (GRS) ko likhit shikayat dein aur receiving zaroor lein
- Block vikas adhikari (BDO): Panchayat se hal na ho to BDO office mein application dein
- Zila star: Zila parishad ke PMAY-G cell mein shikayat darj karwayein
- Shikayat ki ek copy hamesha apne paas rakhein — date aur receiving stamp ke saath
Correction se related maslon ke liye aap hamara helpline aur correction guide bhi dekh sakte hain.
Shikayat ka status kaise track karein?
- pgportal.gov.in par “View Status” par click karein
- Apna registration number aur mobile number ya email daalein
- Aapko dikhega ke shikayat kis adhikari ke paas hai aur kya action hua
Aam tor par 30 se 60 din mein jawab aata hai. Agar isse zyada time ho jaye to reminder daal sakte hain ya appeal kar sakte hain.
Aam galtiyan jo shikayat kamzor karti hain
- Adhoori jaankari dena — gaon ya panchayat ka naam likhna bhool jana
- Sirf gussa nikalna, tathya na dena — dates aur facts likhein
- Ek hi shikayat baar-baar darj karna — isse case kamzor hota hai, reminder behtar hai
- Kisi agent ko paise dekar “shikayat karwana” — ye fraud ho sakta hai, khud karein, muft hai
Shikayat ke baad kya hota hai — poora process
Shikayat darj hote hi aap ko ek registration number milta hai. Ise sambhal kar rakhein, kyun ke aage ka saara kaam — status dekhna, reminder dena, appeal karna — isi number se hoga. Bina registration number ke aap apni shikayat ko track nahi kar sakenge.
CPGRAMS aap ki shikayat sambandhit vibhag aur adhikari ko bhejta hai. PMAY-G ke maamlon mein jaanch aam tor par district ya block star par hoti hai. Adhikari pehle kagaz aur record dekhte hain, aur zaroorat parne par aap se aur jaankari ya dastavez maang sakte hain. Is liye shikayat darj karne ke baad apna mobile number aur email active rakhein taake koi pooch-taach chhoot na jaye.
Jaanch poori hone par teen mein se ek faisla hota hai: samasya ka sudhaar, adhikari ki taraf se spashteekaran, ya saboot na milne par shikayat band karna. Har kadam ka status CPGRAMS portal par update hota hai, is liye beech-beech mein status zaroor check karte rahein. Koi ek fixed samay-seema har shikayat par lagu nahi hoti — jawab kitne din mein milega, ye vibhag aur maamle ki prakriti par nirbhar karta hai.
Agar jawab na mile ya shikayat band ho jaye to kya karein
Sab se pehle usi registration number par reminder dein. Nayi shikayat darj karna galti hogi — dobara darj karne se case bikharta hai aur adhikari ko ye samajhna mushkil hota hai ke asli maamla kaunsa hai. Reminder mein apna registration number, shikayat ki tareekh aur ab tak ka status saaf-saaf likhein.
Agar jawab se santusht nahi hain to CPGRAMS mein appeal ya escalation ka vikalp istemal karein. Appeal mein ye zaroor batayein ke pehle jawab mein kya kami thi aur aap kis baat ka sudhaar chahte hain. Khali “mujhe jawab pasand nahi” likhne se appeal kamzor hoti hai — tathya aur saboot ke saath baat rakhein.
Samaanantar taur par aap gram panchayat ya block adhikari se likhit mein sampark bhi kar sakte hain, lekin wahan bhi apne CPGRAMS registration number ka hawala dein taake dohra kaam na ho. Agar aap ki samasya list mein naam na hone ya galat report se judi hai to list mein aapatti darj karne ka tarika bhi dekh lein — kabhi-kabhi sahi rasta shikayat nahi, aapatti hota hai.
Aksar poochhe jaane wale sawal
Kya PMAY-G shikayat ke liye koi fee hai?
Nahi. CPGRAMS par shikayat bilkul muft hai. Jo bhi iske liye paise maange, samjhein ke wo fraud kar raha hai.
Shikayat ke baad mera naam list mein wapas aayega?
Shikayat ka matlab turant faisla nahi. Adhikari jaanch karenge — agar aap vaqai patra hain to sudhaar hoga. Isliye saboot mazboot rakhein.
Kya main gumnam (bina naam bataye) shikayat kar sakta hun?
CPGRAMS par registration zaroori hai, lekin aapki personal details public nahi hoti. Behtar hai sahi details dein taake jaanch ho sake.
Rishwat maangne wale ke khilaf kya kaarvaai hogi?
Aise maamlon mein vibhagiya jaanch hoti hai aur doshi par kaarvaai ho sakti hai. Saboot ke saath shikayat karein.
Shikayat darj karne ke baad kitne din mein jawab milta hai?
Koi ek nishchit din nahi hai. Jawab ka samay vibhag, jaanch ki zaroorat aur maamle ki jatilta par nirbhar karta hai. Portal par status niyamit roop se check karein. Agar lamba samay beet jaye aur koi update na aaye to reminder dein, nayi shikayat nahi.
Shikayat ke liye kaunse saboot sabse mazboot hote hain?
Survey ka vivaran, list se sambandhit kagaz, bank khate ka vivaran, makan ki vartaman sthiti ki photo, aur gram panchayat se mila koi likhit kagaz — ye saboot jaanch ko tez karte hain. Saboot jitne saaf aur seedhe honge, adhikari ko faisla lene mein utni hi aasani hogi. Andaze ya suna-sunaya likhne se bachein, sirf wo likhein jise aap kagaz se saabit kar sakte hain.
Disclaimer: Ye jaankari sirf margdarshan ke liye hai. Niyam samay ke saath badal sakte hain — apni sthiti ki pushti hamesha official portal ya apni gram panchayat se karein. PMAY-Gramin ki buniyadi jaankari ke liye hamara mukhy guide dekhein.